Support
Wired Media was founded with the vision of being a different type of company - a technology service company that was easy to do business with.
We wanted to remove the hassles for our customers and provide them with real value. We wanted to exceed our customers' expectations during every interaction. This vision is part of our culture and permeates every part of our business.
We call this idea 'Committed Support'.
Our business does not take your money and run - we will stay with you and guide you if required, so that you get the best value out of your purchase and, hopefully, come back for more.
This means that as a client you can telephone with a question or problem and speak to a real person who will endeavour to fix your problem within 4 hours. All sites are added to our 'bug tracking' software which monitors our clients sites 24 hours per day and notifies us of any problems, which means, more often than not, we have spotted the error before our clients and more importantly their clients.
For more critical businesses we offer a number of 'Dedicated Support' or 'Peace of Mind' packages. Click here for more information.
Never Alone
Telephone Support
Web Help Area
Email Support
Knowledge Base
Jargon Buster
Some of the ways we reassure our clients that we are committed to their business.